Refund & Return Policy
Thank you for shopping with WroomRoom Posters!
Because our products are custom-printed just for you when you order, we operate under specific guidelines regarding returns and refunds. Please review our policy below before making a purchase.
1. Damaged, Defective, or Incorrect Items
If your item arrives damaged, has a manufacturing defect, or is the wrong product entirely, we will gladly issue a free replacement or a full refund.
- Time Limit: You must report the issue within 7 days of delivery.
- Requirements: Please email us at wroomroom@gmail.com with your order number and clear photos showing the defect or damage.
- Note: You do not need to ship the damaged product back to us.
2. Size and Color Exchanges
Because every item is made to order, we cannot offer refunds or exchanges for incorrect size or color choices, or for buyer's remorse.
- We highly encourage you to review the detailed size chart listed on each product page before finalizing your purchase.
- If you are between sizes, we recommend ordering the larger size for a more comfortable fit.
3. Incorrect Address & Lost Packages
- Wrong Address: If a package cannot be delivered due to an incorrect or incomplete address provided at checkout, the buyer is responsible for any reshipment fees.
- Lost in Transit: If your package is lost in transit and the tracking status confirms it was never delivered, please contact us within [Insert number, e.g., 30] days of the estimated delivery date so we can arrange a replacement.
4. Cancellation Window
Orders are automatically sent to our printing partners shortly after placement. If you need to cancel or change your order, you must contact us within 15 minutes of your purchase. Once production begins, the order cannot be canceled or modified.
